Niche Retreats
Booking Terms & Conditions
Niche Retreats Limited is a company registered in England and Wales under company registration number 07209757, and whose registered office is situated at Reeves Corner Perranwell Station Truro TR3 7LZ (“Niche Retreats”).
Our VAT registration number is 990 6672 77.
1 Our Status
Niche Retreats does not hold any proprietary interest in the properties but merely acts as agent for the owners of the property (the “Owner”). The letting arrangements are made by Niche Retreats on behalf of the Owner and the contractual relationship in connection with the lettings is between the Owner and you.
2 Reservation
2.1 There will be a non refundable £20 booking charge per booking.
2.2 You can make a reservation either by post, through our website (www.nicheretreats.co.uk), or over the telephone.
2.3 Your reservation is complete once you have received confirmation from Niche Retreats in writing (the “Confirmation of Booking”), and following Niche Retreats’ receipt of your 30% deposit in cleared funds (see Deposit below).
2.4 We shall hold your provisional reservation for 7 days. If we have not received your completed and signed booking form with the deposit within 7 days, we reserve the right to cancel the booking.
2.5 Unfortunately, Niche Retreats cannot accept any reservations made for groups of people under the age of 25 years old.
2.6 Niche Retreats cannot accept responsibility for the non-availability of the property for reasons beyond the control of Niche Retreats and the Owner. If necessary, you will receive a full refund and Niche Retreats may cancel the booking. Where possible, Niche Retreats will endeavour to provide at least four weeks’ notice in such circumstances.
2.7 The price payable is the price stated on the website/brochure for the appropriate property and dates and in addition there is a charge of £25 per pet which reflects additional cleaning.
3 Deposit
3.1 A non-refundable deposit of 30% of the full tariff is payable at the time of booking (the “Deposit”). The balance of the tariff must be paid at least six weeks before the start date. If your holiday begins less than six weeks from the time of booking, the full tariff is payable on booking.
4 Confirmation of booking
4.1 The Deposit shall be treated as part payment of the total sum due for the holiday. All charges (including the amount of the Deposit) are shown on the Confirmation of Booking. Once a Confirmation of Booking has been issued, you are responsible for the total advertised price of the retreat as shown on the Confirmation of Booking.
4.2 However, if you do wish to change your booking, Niche Retreats shall use reasonable endeavours to facilitate this (subject to availability). An administration fee of £20 may be payable at the sole discretion of Niche Retreats.
5 Cancellations
5.1 If you cancel the reservation giving at least six weeks’ notice, you will forfeit the Deposit only.
5.2 In the event of cancellation less than six weeks before a holiday begins, and Niche Retreats is unable to re-let the property for that period, the whole tariff is payable.
5.3 If you cancel the reservation giving less than six weeks’ notice, but Niche Retreats is able to re-let the property, you will be liable to forfeit the Deposit and to pay the difference between the full tariff quoted to you in the Confirmation of Booking, and the price at which the property has been successfully re-let.
5.4 Where a reservation is cancelled, an administration fee of £20 may be payable at the sole discretion of Niche Retreats.
5.5 Failure to pay the full tariff quoted in the Confirmation of Booking at least six weeks before the commencement date of the letting shall be treated as a cancellation and will be subject to the above.
6 Arrival and Departure
6.1 All holidays start and finish on a Friday or Saturday.
6.2 Lettings commence at 4:00pm on the day of arrival and terminate at 10:00am on the day of departure (unless otherwise notified in writing by Niche Retreats).
6.3 The maximum letting period is 28 days.
7 Short Breaks and Small Parties
Please contact Niche Retreats to discuss availability for short breaks. 3 nights minimum, from 75% of weekly tariff. Reduced tariffs for smaller parties are also negotiable.
8 Your Obligations
8.1 You (and all other members of your party) agree to the following conditions:
(a) You are responsible for and shall pay for any losses or damages to the property and any additional charges where necessary.
(b) To take good care of the property and leave it in a clean and tidy condition at departure to the reasonable satisfaction of Niche Retreats.
(c) To permit representatives of Niche Retreats and/or the Owner reasonable access to the property.
(d) Not to part with possession of the property, or share it, except with members of the party listed on the booking form.
(e) Not to exceed the total number of people stipulated in the property description.
(f) You should check to see if pets are allowed at the respective property and if they are and you intend to take pets then you are required to adhere to the Niche pet policy as stated on the policy letter sent at the time of booking.
(g) If telephone or internet access is available at the property it is available on a reasonable useage and within the UK only basis and you are requested to pay for any charges incurred.
(h) To vacate the property by 10:00am on the day of departure (unless otherwise agreed in writing).
(i) To ensure that all kitchen equipment (including, but not limited to, crockery, cutlery and utensils) are washed and put away in the cupboards provided.
(j) Not to sell or transfer the reservation.
(k) Not to allow cots to be used by children over the age of 24 months.
(l) To respect any neighbours of the property.
(m) Not to smoke.
(o) you are required to adhere to the terms and conditions or policies of the Owner as sent at the time of booking.
8.2 Where any of these obligations are breached and additional cleaning is required any additional charges will also be charged to you if necessary.
9 Price changes
9.1 Niche Retreats has made all reasonable efforts to accurately describe the property in the information that we publish.
9.2 Niche Retreats cannot accept responsibility for errors contained in the information or any mis-description as a result of inaccurate information given to it by the Owner.
9.3 You acknowledge that minor differences may arise between the information given and the actual property itself.
9.4 Niche Retreats reserves the right to amend prices quoted in published information due to errors or omissions or changes in the VAT rate but such changes shall be notified to you as soon as possible.
9.5 You shall be at liberty to cancel the booking 12 weeks prior to the holiday start date if the amended price is significantly higher than the original price quoted.
9.6 Subject to condition 9.4, any changes in the rate of VAT payable on the letting will be borne by you.
10 Method of Payment
10.1 Payments may be made by cheque (drawn from a UK bank only), credit card, bank transfer or cash (in the case of last minute bookings only).
10.2 Cheques or postal orders should be made payable to Niche Retreats Limited and cash should always be sent by recorded delivery.
10.3 Post-dated or undated cheques are not acceptable.
10.4 All payments must be sent to Niche Retreats Limited, Reeves Corner Perranwell Station Truro TR3 7LZ.
10.5 Any charges raised against Niche Retreats by their bank for handling dishonoured cheques, bank transfers or any other payments will be passed on to you and you are liable to reimburse Niche Retreats within seven days of receipt of notification from Niche Retreats.
10.6 Overseas applicants may pay by Sterling cheque drawn on a UK bank or by telegraphic transfer to Niche Retreats’ own bank (details available on request). Any charges for payments from overseas will be passed on to you.
11 The Holiday Letting
11.1 The letting confers upon you the right only to occupy for a holiday within the meaning of Schedule 1, Paragraph 9 of the Housing Act 1988.
11.2 The letting does not confer upon you a shorthold tenancy.
12 Published Information
Some of the information published by Niche Retreats relates to matters beyond the properties such as shops and public houses. Changes to external facilities are outside Niche Retreats’ control. If Niche Retreats is aware of any changes to the information at the time of your booking, then it shall endeavour to inform you of these changes.
13 Linen
Towels and bed linen are provided at no extra charge. Please do not wash them.
14 Liability
14.1 Subject to condition 14.3, The Owner and Niche Retreats cannot accept liability for any act, neglect or default on Niche Retreat’s part or the part of the Owner or any other person not within their employ or otherwise under their control, nor for any accident, loss, damage, costs, injury, expense or any other inconvenience or claim for compensation whatsoever, whether to person or property and whether caused by the Owner, Niche Retreats, its employees or agents or otherwise, which you or any other person may suffer or incur arising out of, or in any way connected with the holiday letting. In addition, the Owner and Niche Retreats accept no liability for loss of or damage to your possessions on the Owners’ property or land.
14.2 We accept no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
14.3 Nothing in these conditions excludes or limits the liability of Niche Retreats or the Owner:
(a) for death or personal injury caused by Niche Retreats’ or the Owner’s negligence; or
(b) under section 2(3), Consumer Protection Act 1987; or
(c) for any matter which it would be illegal for Niche Retreats or the Owner to exclude or attempt to exclude their liability; or
(d) for fraud or fraudulent misrepresentation.
14.4 In any case in which Niche Retreats or the Owner are proven to have been negligent, except for personal injury or death, then any such liability to you is limited to the cost of the booking fees less any insurance or cancellation charges.
15 Breach of Contract
15.1 If there shall be a material breach of any of these conditions by you then the Owner or Niche Retreats reserve the right to re-enter the property and terminate the agreement and in the event that Niche Retreats is unable to find someone else to occupy the property for the remainder of your stay then no refund of any sums you have paid will be returnable to you.
15.2 If the property shall for some reason become unavailable then Niche Retreats shall re locate you to a similar property but in the event that Niche Retreats is unable to re locate you then the price paid for the accommodation and which has not been used will be refunded to you.
15.3 Termination of the letting pursuant to condition 15.1 and 15.2 does not affect that party’s other rights and remedies.
16 Complaints
16.1 If you are unhappy with any aspect of your stay please contact Niche Retreats immediately.
17 Data and Privacy
17.1 In making a reservation we will ask for personal information such as your name, postal address, email address, telephone number and payment details. We may use the data to inform you about news and information we think may be of interest to you. From time to time we may use other companies and individuals for the purposes of administration. Contractors will not be allowed to use your personal information for any other purpose than that which Niche Retreats may have instructed. Your identity will also be made available to the Owner. By booking with us you are deemed to have consented to use of personal information for these purposes. If you decide that you would prefer that your information is not used in this way or that you do not wish to receive such information, please contact us in writing or by email to info@nicheretreats.co.uk.
17.2 Niche Retreats is committed to protecting your privacy. We will only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998.
18 Validity Condition
If any term or provision in these booking conditions is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness or unreasonableness be deemed severable and the remaining provisions of the booking conditions and the remainder of such provision shall continue in full force and effect.
19Exclusion of other Conditions
These are the only terms and conditions that apply to looking of the property and together with Nice Retreat’s various policies are the whole agreement and supersede any other booking form or terms and condtions.
20 Governing Law
The contract embodied in the booking is governed by English law, and subject to the exclusive jurisdiction of the English courts.
All correspondence to:-
Matthew Osborne, Niche Retreats Limited, Reeves Corner Perranwell Station, Truro TR3 7LZ
Telephone: 01872 870600/870688 (International: +44 (0) 1872 870600/870688).
Fax: 01872 870688 (International: +44 (0) 1872 870688).
Email: info@nicheretreats.co.uk Web: www.nicheretreats.co.uk